Refund policy

If you are not satisfied with your online order, an exchange can be made within 15 days of receipt of your package. Please contact us at 1-514-985-3200 or by e-mail at info@vinumdesign.com. Once you have received confirmation, you may return the item(s) at your own expense, or bring them back to our store.

 Shipping costs are non-refundable. Items must be in good condition and in their original packaging. The following items may not be returned: wine cellars, cooling units and wine racks and food products or any items shipped outside Canada are FINAL SALES and cannot be returned.

 If the product received contains defects or has been damaged in transit, please notify us as soon as possible by telephone or e-mail at info@vinumdesign.com. After obtaining authorization, the damaged product will be replaced at our expense, except for orders outside Canada where the damaged product will be refunded. No replacement/refund will be made without prior authorization.

 You may return products to VinumDesign.com at any time up to the expiration of the 30th day following receipt at the following address:

 VinumDesign.com Returns, 1480 City Councillors Street, Montreal (QC) H3A 2E5. Products must be accompanied by the invoice and order number. You do not have to provide VinumDesign.com with any justification in such cases, nor do you have to pay any penalty.

 

 You will be responsible for shipping costs and risks for returned products (unless VinumDesign.com did not deliver the products you ordered or delivered damaged or defective products, in which case VinumDesign.com will assume the shipping costs and risks, provided you return the products through a shipping company that offers a warranty against loss and damage).

 For the purposes of the two preceding paragraphs, you may not return products when you have removed the products from their original packaging or, in the case of books, when the books are damaged or the cover is bent, unless the products are defective. If an item is defective, it will be exchanged for a new copy of the same product.

 Upon receipt of returned products, any amount debited from your credit card account in favor of VinumDesign.com in respect of such products, excluding shipping charges, will be credited as soon as possible, provided, however, that the products being returned have been returned by you and received by VinumDesign.com in the same condition as they were in when delivered to you.